PRIVACY POLICY

Welcome to Privacy Policy

This privacy policy is an electronic record in the form of an electronic contract formed under the information technology act, 2000 and the rules made there under and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information technology act, 2000. This privacy policy does not require any physical, electronic or digital signature.
Auto Crunk is committed to safeguarding your privacy and we understand the importance you place on the privacy and security of your Identifiable Information. “Identifiable Information” means, as the term suggests, information that identifies you, including name, address, telephone number or e-mail address and financial information that is collected by Auto Crunk through this website.
Please read the following policy to understand how your Identifiable Information collected through the Auto Crunk website(s) will be treated. This Privacy Policy may be updated or changed from time-to-time, so please check back periodically. Your use of this website represents your acceptance of the practices described in this Privacy Policy.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

⦁ To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
⦁ To improve our website in order to better serves you.
⦁ To allow us to better service you in responding to your customer service requests.
⦁ To administer a contest, promotion, survey or other site feature.
⦁ To quickly process your transactions.
⦁ To ask for ratings and reviews of services or products
⦁ To follow up with them after correspondence (live chat, email or phone inquiries.

How do we protect your information?

⦁ We do not use vulnerability scanning and/or scanning to PCI standards.
⦁ We only provide articles and information. We never ask for credit card numbers.
⦁ We use SSL security everywhere.
⦁ Wether for the website or for
⦁ Payment gateway which is SSL secured.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping car/bike. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Note-We are coming soon with Two Wheeler accessories.

Return & Exchange Police

*warranty cover will liable by product manufacture company only and not Auto Crunk.

Not satisfied with our product? We promise refund for the item within 7 days.

  1. If you have any problems with your order, especially in terms of fit, size or if you come across any manufacturing defects by company, we’ll be happy to refund the amount. Please return the unused item with tags within 07 days of receipt. Currently we do not exchange any items. In case you wish to change the item you bought, you will need to place a return request for the same following the process as listed below. After that you can re-order the style you want. We ensure you that the product which is given to you is properly checked by our quality team before shipping.
Note- AutoCrunk team has right to accept or reject the return request on case to case basis, depending upon the supporting(images) shared by customers.
  1. All Returns/Refund for all damage/defect/Qty. issue/description mismatch are eligible for return but within 7 Days from Delivery.
  2. The product should be one time tried and not being used on regular basis.
  3. Supporting for any issue is mandatory.
  4. If we find something which is not as per description, Auto crunk will facilitate return for accepted complaint order.
  5. All Replacement/Refunds will be processed only after product is received back to us and quality check is cleared. 
  6. Any product returned that shows improper use, improper handling or physical damage; damaged / torn out box, missing manuals and accessories will not be Replaced/Refunded and will be returned back to buyer without rendering a reason. 
  7. You can initiate the returns by logging into your Auto Crunk Account.

Raising the return request

⦁ Log into your account.
⦁ Go to My orders
⦁ Click on ‘Return’ against the item you wish to return.
⦁ Click the picture and upload.
⦁ Specify the account in which you would like the refund amount to be credited.
⦁ Fill in the details and raise a return request by clicking on submit button.
⦁ You will receive a confirmation for the return initiated.
⦁ Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.

Note- You can write us including images on our E-mail- support@autocrunk.com

Refunds

⦁ If you found any tear in package kindly do not accept it.
⦁ We will refund your product amount only if packed in our box.
⦁ Once we receive the product at our warehouse, we shall initiate the refund after checking it properly.
⦁ For Credit card// Debit card /Net Banking payments/e-Wallets, we shall refund to your account or issue Auto Crunk Credits as per your preferred choice.
⦁ For Credit card// Debit card /Net Banking payments/e-Wallets, if you choose refund to account, it may take upto 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
⦁ For orders placed using Cash on Delivery (COD) /  points / e-Gift Voucher /, the refund amount will be credited to your Auto Crunk Credits account.
⦁ Auto Crunk Credits will be issued within 2-3 business days and can be used to purchase again from Auto Crunk.com.
⦁ For orders placed using Auto Crunk Credits, the refund amount will be credited to your Auto Crunk Credits account only.
⦁ Any Auto Crunk Credits / cashback vouchers applied will be activated again.
⦁ Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.
⦁ Free Gifts cannot be returned or exchanged.
⦁ You have to return your product via self-shipment only.
⦁ Shipping charges will not be refunded if you return an order. In case of Self shipment, .This will be refunded as Auto Crunk credits in your wallet.
⦁ For Prepaid return orders, in case of an unlikely event of shipment being cancelled, lost or undelivered to your preferred location, we will refund the entire order amount including shipping charges in the same payment mode. If any GVs or credits are used while placing an order, the same will be renewed

Terms and Conditions for Returns

AutoCrunk.com will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.

  1. Refund-Auto Crunk Credits will be issued only after the product is received at our warehouse.
  2. Auto Crunk Credits will be issued within 2-3 business days of receiving the product. Prepaid refund will be initiated within 2 working days of receiving the product. For GC customers with Prepaid orders but returning the product after 30 days of delivery, the refund will be done as Auto Crunk Credits.
  3. You can return either complete order or some items from the same order.
  4. Please pack the products properly and paste/write the address: 

M/s Auto Crunk
C304, Lakshmikant Niketan Parisar,
Jamal Road, Patna-800001.

  1. Please make sure you seal the packet completely before shipping it to us.
  2. Please use our separate packets for items from separate orders.
  3. Auto Crunk.com follows a 07 days return policy. You can return the product within 07 days of delivery.
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